Your file is your file.

The short version

We collect the information we need to do the work — your name, identity documents, contact details, payment details, and anything you upload to your file. We use it to run your residency, mailbox, accounting, or other services. We do not sell it, rent it, share it with advertisers, or use it for purposes you did not authorize.

The Sweet Home Paraguay App exists in part to give you direct visibility and control over your information: every document we hold for you sits in your account, viewable and downloadable by you at any time, and your services and their status sit alongside it. The app was built specifically so that the knowledge gap between "what's happening with my file" and "what we can see" is zero.

What we collect, and why

The categories of information we hold depend on which services you use. The complete picture is:

• Identity information — name, date of birth, nationality, identity-document numbers (passport, cédula), marital status, and the scanned copies of those documents. Used to file residency, RUC, cédula, and driver's license applications, and to satisfy the operational verification any of those agencies requires.
• Contact information — email, WhatsApp number, forwarding addresses you provide. Used to communicate with you, to forward your mail where you direct it, and to send you receipts and confirmations.
• Mail and package contents — envelopes and contents of mail received at the Sweet Home Paraguay address on your behalf, scanned and stored against your account. Used to deliver the mailbox service. Mail action history (scan requested, forwarded, shredded) is kept for accounting and operational continuity.
• Accounting information — facturas, tax forms, and supporting receipts you upload for your monthly accounting. Used to prepare and file your Marangatu returns.
• Payment information — processed by our payment partners (Stripe, PayPal, Blink for Bitcoin Lightning). Card numbers and full bank details are handled by those partners directly; we hold only the transaction reference and the amount charged.
• Communication history — the WhatsApp and email threads where we discuss your file. Kept so the team can pick up where you left off without making you re-explain.
• Basic technical data — when you visit the app or this site, your browser sends standard request information (IP address, device type, page). We use the minimum we need to run the service and keep the experience reliable.

Who can see your information

Inside Sweet Home Paraguay, only the team members working on your file can see your information. We do not have a marketing department, a sales arm, or an "analytics" department that mines client files. The team that builds your residency, scans your mail, or files your monthly returns is the team that sees the relevant data, and no one else.

Outside Sweet Home Paraguay, we share your information with three categories of recipient and no others:

• Paraguayan government agencies, where the service you have asked us to perform requires us to file documents with them on your behalf. Dirección Nacional de Migraciones (DNM), Identificaciones (Policía Nacional), DNIT, and the relevant local agencies for driver's licenses, RUC registration, and similar. The information shared in each case is the information required by that filing.
• Service providers we use to deliver the work — notarios, public translators, courier services for forwarding your mail, payment processors, and similar. They receive only what they need to do their part of the work.
• Where required by Paraguayan law. We comply with legal orders issued by competent Paraguayan authorities. We do not voluntarily share client information with foreign governments. If we receive an order, we evaluate it under Paraguayan law before responding.

We do not sell your data. We do not rent it. We do not give it to advertisers, marketers, data brokers, or analytics platforms that profile users. We do not use your file to build models or train systems for purposes outside what you came to us for.

How long we keep your information

For active services: as long as the service is active, plus the time required to wind it down cleanly. For closed services: long enough to satisfy Paraguayan recordkeeping requirements and to be able to respond if you come back. Beyond that, we retire old records.

You can ask us to delete information about you. Where Paraguayan law requires us to keep specific records (tax records, residency filings), we will retain those for the legally required period and delete everything else. Reach out via WhatsApp or email and we will walk you through what can and cannot be deleted.

Your rights — and how the app supports them

You can:

• See what we hold for you. Inside the Sweet Home Paraguay App, your full file is visible to you: identity documents in the vault, mail items with their full history, services in progress with their status, accounting records, payment history, and the residential-address documents we hold on your behalf.
• Download what we hold for you. Anything in the vault is downloadable directly. Mail item PDFs and scans are downloadable from each item.
• Correct it. Fields are editable in-app or by message to the team where in-app editing isn't appropriate (the team verifies sensitive changes).
• Ask us to delete it, subject to the legal retention notes above.
• Take it with you. If you leave Sweet Home Paraguay, you can export your vault and receive a copy of your operational records. We do not hold client data hostage.

We built the app specifically so that these rights are not requests you have to chase by email. They are buttons in the product. If something in the app makes it harder to see or control your own information than it should, tell us — we will fix it.

Cookies and tracking

The marketing site you are reading now is a static site. It does not set any tracking cookies. The Sweet Home Paraguay App uses the cookies required to keep you logged in and to remember your preferences — nothing more.

We do not embed third-party advertising scripts, social-media tracking pixels, or session-replay tools that record your browsing behavior.

Security

We store sensitive documents on encrypted infrastructure with access limited to staff working on your file. Payment processing runs through our payment partners, who are responsible for the relevant payment-card security. We do not store full card numbers ourselves.

No system is perfectly secure, and we do not pretend otherwise. We treat your information with the level of care that the work requires and that we would want for our own files.

Changes to this policy

We update this page when our practices change. The "last updated" date at the top tells you when. Material changes will also be mentioned in the app or by email so you are not left to discover them by accident.

Contact

Questions about your data, requests to see / correct / delete, or anything privacy-related: reach out via the Contact page. WhatsApp and email are the working channels. We aim to respond within 24 hours, usually faster.