Who we are
Sweet Home Paraguay is a Paraguayan firm based in Asunción that provides residency, mailbox, accounting, and related operational services to clients living, moving to, or maintaining ties with Paraguay. Where this document uses "we", "us", or "Sweet Home Paraguay", we mean the firm.
What we do (and don't do)
We handle the operational side of moving to or maintaining a presence in Paraguay: document preparation, government filings, accompanying clients through the relevant agency processes, mailbox and address support, monthly tax administration, driver's license processing, and the day-to-day operational assistance that surrounds those.
The honest list of what we do not provide:
- Legal advice. We are an operations firm, not a law firm. We coordinate the file work; we do not give legal opinions about your situation. If you need legal advice, we will tell you and we can refer you to qualified counsel.
- Tax advice. We handle monthly accounting and filings under Paraguayan rules. We do not give tax advice about how Paraguayan, your home country's, or any other jurisdiction's tax law applies to your situation. For tax advice, talk to a qualified tax professional in the relevant jurisdiction.
- Guarantees of government outcomes. Residency decisions are made by Paraguayan government agencies, not by us. We prepare files to the highest standard we can and we accompany the process — but we cannot guarantee approval, timing, or specific outcomes. We will be honest with you about what we can and cannot influence.
- Speed promises beyond what the law allows. Government processing times are what they are. We do not offer "guaranteed three-day residency" or similar — anyone who does is misrepresenting the process.
Eligibility and account responsibilities
You must be at least 18 years old (or the age of majority where you live, whichever is older) to use our services.
You are responsible for the accuracy of the information you provide us. If we file a government application based on information that turns out to be inaccurate or incomplete, the file may be delayed or rejected, and we may need to re-do work. That is a real cost.
You are responsible for keeping your Sweet Home Paraguay App credentials secure. Tell us promptly if you suspect your account has been accessed by someone else.
Payment, refunds, and price changes
Prices for our services are shown inside the app when you request a service. Most services are paid in advance of work commencing. Subscriptions (Mailbox, Monthly Accounting) are billed on a recurring basis until cancelled.
Refunds for work that has not been started are routine. Refunds for work that has been completed (apostille coordination, translations, government fees paid on your behalf, files submitted) are generally not possible because the cost was already incurred. Where some work has been started but not completed, we will work with you in good faith — and we will tell you clearly what portion is and is not recoverable.
Prices may change. We do not retroactively apply new prices to services already paid for. Subscription rate changes will be flagged in advance.
Government fees are not our fees
Where a service involves a government fee paid on your behalf — Migraciones submission fees, Identificaciones cédula fees, Interpol Paraguay fees, INTERPOL legalization, RUC registration with DNIT — those are separate from our handling fee. We do not mark them up. They are paid in Guaraníes to the relevant agency, and they will be shown on your invoice as a separate line.
Acceptable use
Do not ask us to do anything illegal. Do not provide false or fraudulent information for the purpose of obtaining residency, tax status, or other documents you would not otherwise qualify for. Do not direct mail through us that you know to be illegal contraband or that violates Paraguayan or international law.
We will decline work that asks us to do these things, and we may terminate the relationship if it becomes clear that this is what is being asked of us. We do not have to give a reason beyond "this is outside what we do."
Our liability — and where it ends
We work carefully and we own our mistakes. If we make an error in handling your file, we will fix it: redo the work, cover the cost of the re-filing, get the situation back on track. That is the substantive commitment.
The legal-formal version: to the maximum extent permitted by Paraguayan law, our liability to you for any service is limited to the fees you paid us for that service. We are not liable for indirect, consequential, or incidental damages — missed flights, lost opportunities, downstream tax exposure caused by the timing of a residency outcome, or similar. We are also not liable for delays, rejections, or outcomes caused by Paraguayan government agencies acting within their own authority.
Nothing in these terms limits liability where Paraguayan law does not permit such a limit (gross negligence, willful misconduct, certain consumer protections).
Termination
You can stop working with us at any time. For subscriptions, cancel in-app and the subscription stops at the end of the current billing period. For services in progress, we will wind down cleanly — handing back what is yours, completing or pausing in-flight government filings where possible, and reconciling the final invoice.
We can stop working with you for cause — unpaid invoices, requests that fall under "acceptable use" above, repeated failure to provide accurate information that has been asked for, or behavior that makes the working relationship unworkable. We will give you notice and a reasonable window to resolve where the situation allows for it.
Privacy
How we handle your information is set out separately in our Privacy page. That page is part of these terms by reference.
Governing law and disputes
These terms are governed by the laws of the Republic of Paraguay. Disputes that cannot be resolved by direct conversation between you and us will be heard in the competent courts of Asunción, Paraguay.
First step before any of that: tell us. Most problems are solved by a conversation. If something has gone wrong and you have not yet brought it up with us, the Contact page is the right place to start.
Changes to these terms
We update these terms when our practices change. The "last updated" date at the top tells you when. If the changes are material — affecting price, scope, refunds, or your rights — we will tell active clients directly through the app or by email. Minor updates may go in without a separate notice.
The deal
Your job is to live the life. Ours is to keep the paperwork off your plate. The fine print above is the structural frame around that relationship. If anything here is unclear or seems unfair, tell us — we would rather rewrite a line than have you sign onto something you do not understand.